Managing NDIS claims can be time-consuming for providers. At Axial Plan Management, we support Kellyville providers by handling your claim submissions accurately, efficiently, and without stress. Our team ensures you’re paid correctly and on time, so you can focus on delivering great support to participants.
An NDIS claim is the process of requesting payment for a support you’ve delivered to an NDIS participant.
After completing the service, providers lodge a claim against the participant’s approved plan. This claim must include key details—such as the participant’s information, dates of service, support category, and rate—so that the NDIA can verify it.
Submitting complete, accurate claims helps ensure you are paid on time and avoids unnecessary delays or rejections.
We understand the pressures providers experience when it comes to cashflow and administration. That’s why many Kellyville and Hills District providers rely on us to manage their NDIS claiming.
✔ Fast & consistent payment processing
Once your claim is approved, we aim to process your payment within 2–3 business days, helping you maintain stable cashflow.
✔ No complicated portals or systems
Simply email us your invoice—no dashboards, no software, no learning curve. We take care of the claim lodgement from start to finish.
✔ Support from a friendly, responsive team
If you ever need help with line items, pricing limits, rejected claims, or documentation, our team is here to guide you.
✔ Claims checked for NDIS compliance
We review every invoice to ensure it aligns with NDIS rules, reducing the chance of errors and ensuring a smooth payment process.
To ensure your claim is processed quickly and accurately, it’s important that your invoice includes the following details:
Provider Information
Invoice Information:
Participant Information:
Service Details:
Amount:
Additional Requirements (if applicable)
Ensure all these details are correct to prevent delays or rejections in payment. If you are unsure about the invoicing requirements, don’t hesitate to reach out to us for guidance.
We’ve streamlined the process so Kellyville providers can get paid quickly and with minimal admin.
1. Create your invoice
Include all required details so we can process it without delay.
2. Email your invoice
Send it directly to hello@axialplanmanagement.com.au — no portal login required.
3. We review and lodge the claim
Our team checks your invoice, ensures it follows NDIS guidelines, and then submits the claim on your behalf.
4. Payment is processed
Once approved, your payment is processed—generally within 2–3 business days.
No. Axial Plan Management works with both registered and unregistered providers. As long as the participant has plan-managed funding, you can submit a claim through us.
If there’s an issue with your invoice, we’ll contact you directly to resolve it. We’ll clarify any details that may need correcting so your claim can proceed without delays.
We aim to process and pay your claims within 2-3 business days after receiving the approved invoice.
Yes, you can submit invoices for multiple participants in one email. Just make sure each invoice is clearly marked with the participant’s details and service breakdown.
Yes, you can submit invoices for services already provided, as long as the services are covered under the participant’s plan and fall within the allowable funding categories.
We work with a wide range of providers across Liverpool, helping you streamline the claims process. Whether you’re providing personal care, allied health services, transport, or community support, we are here to help ensure you get paid on time, every time.
At Axial Plan Management, we prioritize clear communication, efficiency, and transparency, ensuring that you never have to deal with the complexities of the NDIS portal.